Our competitors "support" service:

"all of our representatives are currently assisting other customers, please stay on the line and your call will be answered shortly"

Our support:

"Hello, this is Brian, how can I help you?"

"All-in-One" Support Service
Classic offers a number of support services. However the most popular by far is OUR "all-in-one" support package. Basically for a low annual fee you receive:

• Unlimted telephone support (no limits to the number of calls, or the duration of each call)
• Free Updates/patches and services packs. (in general we ship updates about two times per year. Support subscribers receive these updates automatically)
• Unlimted Fax and Email support (again no limits here!)
• Access to our support center, to download updates, white papers or browse the FAQ list.
• Free newsletters

InstantHouseCall
Classic also has a number of premium services. One of which is access to the InstantHouseCall network. With this tool, we can assume control of your computer and work through a support incident together.

On-Site Service
If you need on-site service, we can put you in touch with a qualified reseller, or we can arrange for a member of the Classic team to visit your premises. Call for a quotation on this premuim service.

Training/Installation
Classic offers on-site one-on-one training. We also offer phone training, or training over InstantHouseCall. Classic also has a network of trained Classic Installers whom would be happy to discuss your training requirements.